FREQUENTLY ASKED QUESTIONS
Here are some of the most popular questions I get asked but if you want to ask something else then feel free to contact me. There's no such thing as a silly question.There are so many things to consider when ordering your wedding stationery. Despite trying to keep things as simple as possible I still have certain procedures I follow to try and make things as clear as possible.
Here are some of the most frequently asked questions that I have received from customers. Hopefully it will help answer some of your questions. If you need any further assistance please get in touch.
Do I have to order a sample?
Whilst you do not have to order a sample, we would definitely recommend it.
You can order a sample of any of our save the date or invitation designs via this website. Simply find the design you like and order a sample and we will do the rest. We offer one free personalised sample, there is a £5 charge for each additional sample.
Do you offer a colour matching service?
Yes – we offer a free colour matching service on any design you see on our website. We have access to 100’s of different ribbon and card colours to choose from. Sometimes it may be necessary for you to post us a fabric swatch to ensure a more accurate match.
Can we personalise the wording on our invitations?
Yes of course. Any design you can see on our website can be personalised for you. All wording and font styles can be personalised for you.
Can we choose the font style on our invitations?
Absolutely. We have around 40 font options for you to choose from. If you want a different one please let us know as we have 100’s available on our computer. A charge may apply for a specific font if we don’t already have it.
If we can't see what we are looking for on your website do you create bespoke designs?
Yes, we do offer a bespoke design service. We charge a £50 fee for setting up a new design template. For more complex designs prices may vary. Please feel free to contact us to discuss your requirements.
Whatever ideas, themes or budget you have in mind, we want to make your vision and dream become a reality. You name it, we can create it!
Will you use a courier service to ship our order out?
Yes, orders are shipped out on a 24 hour courier service – tracked and signed for. Usually we will use Parcelforce or UK Mail. We charge a flat fee of £15.00 per order for shipping. AM delivery is available by special request and is £5.00 extra.
Smaller orders may be sent via Royal Mail recorded delivery and charged for accordingly.
Can we collect our order?
Yes. If you live local to our office in Cheadle Hulme, Stockport then you are welcome to collect your order but this service is only available with prior arrangement. There is a £5 collection charge.
When do we need to send out our invitations?
It depends on how excited your are!! Traditionally, invitations are sent out approximately 3 months before your wedding but more and more couples are sending out their invitations earlier than this. believe in giving your guests plenty of notice – especially during popular holiday times. You may also need to satisfy your venue or caterer’s deadline dates for final numbers.
We can help and advise you with scheduling your order to ensure you have them in good time.
When should we send out our Save the Dates?
Save the Date Cards are most often sent out 12-18 months before your wedding.
When is our deposit payment due?
Once you know that you definitely wish to place an order with us then please get in touch with your final numbers. We will email you with a copy of your order form and invoice for the deposit payment (approx 50%). Your deposit payment is due immediately in order to secure your order in our schedule. We will not order any materials until this deposit payment has been received.
How can we pay our deposit?
Once your order is confirmed we will email you a copy of your Order Form which will include our bank details. We prefer a bank transfer where possible. You may also send the money by paypal.
When is the balance payment due?
Your balance payment is due on completion PRIOR to shipping .. or on collection. No orders will be shipped until we have received your balance payment.
Do you offer any Discounts?
No, We’re afraid our prices have been carefully calculated and are as competitive as possible. We are unable to offer any discounts on any products.